At Battery Adda, we are committed to delivering high-quality products and excellent customer service. If you are not satisfied with your purchase, please read our refund and return policy carefully to understand the process and eligibility criteria.

Return Eligibility

You may request a return in the following cases:

  • You received a damaged or defective product.

  • The product is not functioning properly upon delivery.

  • You received the wrong product.

  • The product delivered does not match its description.

To be eligible for a return, you must notify us within 7 days of receiving the product. The item must be unused, in its original packaging, and accompanied by a valid invoice.

Non-returnable products include:

  • Used or installed batteries and inverters.

  • Solar panels that have been mounted or exposed to use.

  • Products without original packaging, invoice, or accessories.

Return Process

  1. Contact us at comfortzone2407@gmail.com or 7488370925/8873405939 with your order details and reason for return.

  2. Provide photos or videos, if applicable, to support your return request.

  3. Our team will review your request and respond with the next steps.

  4. If approved, we will arrange a reverse pickup and inspect the item once it reaches our facility.

Refund Policy

If your return is approved after inspection:

  • Refunds will be credited  within 5 to 7 business days.

  • The refund will be made to your original payment method.

  • For Cash on Delivery orders, we will request your bank details for processing the refund.

Refunds may be denied if the product is found to be used, damaged after delivery, or not meeting the return eligibility conditions.

Exchange Policy

If the product you received is defective or incorrect, we may offer an exchange depending on stock availability. If the item is out of stock, you may opt for a full refund or choose to wait until the product is available again. Please notify us within 7 days of receiving the item to initiate the exchange. Exchange delivery will be processed within 5-7 business days. 

Additional Information

  • Returned items must be in their original condition and packaging.

  • Unauthorized returns or those without prior approval will not be accepted.

  • Return shipping charges are covered by Battery Adda in case of damaged, defective, or incorrect products.